Privacy Policy

Your privacy is important to us. Learn how SparkMailer protects your data and respects your privacy.

Last Updated: January 15, 2025

Table of Contents

1. Introduction

SparkMailer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and related services.

Scope

This policy applies to information we collect when you use our website, mobile applications, and services (collectively, the "Services"), or when you otherwise interact with us.

By using our Services, you agree to the collection and use of information in accordance with this policy. We regularly review and update our privacy practices to ensure compliance with applicable laws and industry standards.

2. Information We Collect

Personal Information

We collect information that identifies you as an individual or relates to an identifiable individual:

  • Account Information: Name, email address, company name, phone number, and billing information when you create an account.
  • Customer Data: Email lists, contact information, and campaign data that you upload to our platform.
  • Payment Information: Credit card details, billing address, and transaction history (processed by secure third-party payment processors).
  • Communication Data: Information from your communications with us, including support requests and feedback.

Automatically Collected Information

When you use our Services, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, features used, time spent, and other engagement metrics.
  • Cookies and Tracking: Information from cookies, web beacons, and similar technologies.

Important Notice

As an email marketing platform, we process personal data on behalf of our customers. When you use SparkMailer to send emails, you are the data controller and we act as a data processor. You are responsible for ensuring you have proper consent from your contacts.

3. How We Use Your Information

We use the information we collect for various business purposes:

Service Delivery
To provide, maintain, and improve our Services, including email delivery, analytics, and customer support.
Communication
To send service-related announcements, technical notices, updates, and administrative messages.
Security & Protection
To detect, prevent, and address technical issues, fraud, or illegal activities.
Legal Compliance
To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
Business Operations
To analyze usage patterns, conduct research, and develop new features and services.

Legal Basis for Processing

We process your personal information based on: (1) your consent, (2) the necessity to perform our contract with you, (3) our legitimate business interests, and (4) compliance with legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With trusted third parties who provide services on our behalf (payment processing, hosting, analytics).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you direct us to share information with third parties.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through Standard Contractual Clauses and other approved mechanisms.

5. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: Data in transit is protected using TLS 1.2+ encryption. Data at rest is encrypted using AES-256.
  • Access Controls: Strict access controls, multi-factor authentication, and principle of least privilege.
  • Security Monitoring: 24/7 security monitoring, intrusion detection, and regular security assessments.
  • Employee Training: Regular security awareness training for all employees.

Your Responsibility

While we implement robust security measures, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and implementing appropriate security measures for your organization.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:

Account Data
Retained for the duration of your account plus 30 days for recovery purposes.
Marketing Data
Retained until you unsubscribe or request deletion, plus 30 days for processing.
Legal Requirements
Some data may be retained longer to comply with legal obligations or resolve disputes.
Backup Data
Backup copies may be retained for up to 90 days before permanent deletion.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information in certain circumstances.
  • Restriction: Request restriction of processing in certain situations.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

Essential Cookies
Required for basic site functionality and security. Cannot be disabled.
Performance Cookies
Help us understand how visitors interact with our website.
Functional Cookies
Enable enhanced functionality and personalization.
Targeting Cookies
Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

9. International Data Transfers

SparkMailer operates globally, and your information may be transferred to and processed in countries outside of your residence. These countries may have different data protection laws than your country.

Transfer Safeguards

When we transfer personal information outside the European Economic Area (EEA) or other restricted regions, we use approved transfer mechanisms including Standard Contractual Clauses, Privacy Shield (where applicable), and other adequacy decisions.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

Parental Controls

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

We will notify you of any material changes by posting the updated policy on our website, sending an email notification, or through other reasonable means. The "Last Updated" date at the top of this policy indicates when it was last revised.

We encourage you to review this policy periodically to stay informed about our privacy practices. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Support

Email: privacy@sparkmailer.com

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

This Privacy Policy was last updated on January 15, 2025 and is effective immediately.